Effective Date: August 10, 2026
At Sparkling Digitizing, we are committed to providing high-quality products and services. Because many of our products are custom-made or personalized, our return policy is limited to defective or incorrectly produced items.
We accept return or replacement requests for products that arrive defective, damaged, or materially different from the approved order specifications.
Customers must contact us within 7 days of receiving the order and provide the order number, clear photos of the issue, and a description of the problem.
Custom-made, personalized, embroidered, digitized, and specially produced products are not eligible for return or refund due to a change of mind or customer preference after production has begun.
If we send an item that is different from the approved order or specifications, please contact us within 7 days of delivery. We will review the issue and provide an appropriate resolution.
Custom and personalized products are generally not eligible for return when there is no defect or production error.
If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on the payment provider.
If an item is confirmed to be defective or incorrectly supplied due to our error, Sparkling Digitizing may cover reasonable replacement shipping costs.
For return or refund requests, please contact us with your order information and supporting photos.
Sparkling Digitizing LLC
Website: https://www.sparklingdigitizing.com/